At Foundations Group Recovery Ohio, it is our desire to address any concerns that you may have in a timely manner.  There are steps in place for you to have your concern addressed. 

Any person(s) who believes that their rights have been violated or has a complaint or grievance may file a complaint pursuant to the procedures set forth below, on their behalf or on the behalf of another person. All persons are encouraged to file a grievance. By filing a complaint, the individual will not subject themselves to any form of adverse action, reprimand, retaliation, or otherwise negative treatment by Foundations Group Recovery Ohio. The client shall have immediate access to the grievance form; a posting of the grievance procedure will be within the facility with the levels of appeals, and in the Patient Handbook.

The processing procedures for grievances and complaints are as follows:

1. The Client is encouraged to discuss any problems with their assigned provider. The Client and assigned provider will try to find a resolution. The assigned provider will communicate with the Clinical Director about the grievance and/or complaint and any resolution.
2. Clients or anyone acting on their behalf may submit a grievance verbally or in writing to any onsite staff member. All staff are trained to receive grievances and promptly forward them to the Clinical Director. At least one trained staff member will be available onsite during core hours each day Foundations Group Recovery Ohio is open. Clients may also file directly with any of the outside organizations listed below.
3. A client advocate is available to assist a client in filing a grievance. The client advocate for this facility is

Leslie King, Director of Human Resources.

3499 Main Street, Hilliard, OH 43026

(p.) 617-416-3820. Available Monday to Friday 09:00AM – 04:00 PM. Clients who choose to meet with the Client Advocate virtually will be provided a private space at the facility and the equipment needed for the meeting.

1. While grievances may initially be made verbally, the grievance must be put into writing. The client advocate shall be responsible for preparing a written text of the grievance.
2. The written grievance must be dated and signed by the client, the individual filing the grievance on behalf of the client, or have an attestation by the client advocate that the written grievance is a true and accurate representation of the client’s grievance.

4. The grievance should include, if available, the date, approximate time, description of the incident and names of individuals involved in the incident or situation being grieved.
5. The Clinical Director or designee shall log each grievance and provide written acknowledgment to each person who filed it within three business days of receiving the grievance. The written acknowledgment shall include, at a minimum, the following: (a) Date grievance was received;

(b) Summary of grievance;

(c) Overview of grievance investigation process;

(d) Timetable for completion of investigation and notification of resolution; and,

(e) Treatment provider contact name, address and telephone number.

5. Foundations Group Recovery Ohio will make a resolution decision on the grievance within twenty business days of receipt of the grievance. Any extenuating circumstances indicating that this time period will need to be extended must be documented in the grievance file and written notification given to the client.
6. If the resolution of the grievance is not determined to be acceptable to the grievant, the grievant may file an appeal and/or the grievance shall be forwarded to the Program Director and an appeal meeting shall be held within five working days of the date it is requested.
7. The Client shall be presented with a resolution and response to their grievance in writing.

1. The client also has the option to file a grievance with outside organizations, including but not limited to:
   1. Ohio Department of Behavioral Health, 30 East Broad Street, 36th Floor, Columbus, Ohio 43215-3430. Phone: (614) 466-2596
   2. ADAMH Board of Franklin County, 447 East Broad Street, Columbus, Ohio 43215. Phone: (614) 224-1057 · Fax: (614) 224-0991
   3. Disability Rights Ohio, 200 Civic Center Drive, Suite 300, Columbus, Ohio 43215. Phone: (614) 466-7264 or (800) 282-9181
   4. U.S. Department of Health and Human Services, Office for Civil Rights (Chicago regional office), John C. Kluczynski Federal Building, 230 S. Dearborn Street, Room 3346, Chicago, Illinois 60604. Phone: (800) 368-1019 · TDD: (800) 537-7697

9. The Clinical Director, Director of Operations and the Program Director shall take all necessary steps to ensure an appropriate investigation of each grievance. Investigations may include but are not limited to interviewing the individual (s) who filed the grievance and collection evidence to help with a resolution (i.e. email chains, witness testimony, receipts, and other supporting documentation). No individual that is also a party to a grievance will be involved in the investigation or the determination of the resolution.
10. Any allegations of physical or sexual abuse shall immediately be brought to the attention of the Clinical Director. The Client will be afforded the opportunity to contact the Police, state Abuse Hotline, the state department of family services, and the state disability rights department where applicable. The telephone numbers of the hotlines are posted within the facility.
11. Clients may contact the Director of Human Resources with any questions about the grievance procedure.

Retention Policy

Foundations Group Recovery Ohio maintains a record of each client grievance for at least two years from the date the grievance is resolved. The Director of Operations  is responsible for maintaining these records in a secure grievance file, separate from the client’s clinical record. Each grievance record shall include, at a minimum:

1. A copy of the grievance.
2. Documentation reflecting the process used and the resolution/remedy of the grievance; and
3. Documentation, if applicable, of extenuating circumstances for extending the time period for resolving the grievance beyond twenty business days, including the written notification given to the client.

Grievance records are not destroyed until at least two years after resolution and are retained longer if subject to a pending investigation, audit or legal action.